Worst low cost airline experience

New documentary exposes hidden facts about Ryanair

2011-12-12T15:10:00.000Z

A new documentary by Enrico Porsia, goes even further into his investigation of Ryanair's system and exposes hidden tactics at Ryanair to make more money. The documentary is only available in French at the moment, but this post will be updated as soon as its available in English:

La face cachée du lowcost : Enquête sur le système Ryanair from CGT CadresTechs on Vimeo.

Ryanair Customer review

2011-11-23T14:13:00.002Z

Never again! the moment we arrived at Birmingham airport I thought what have we done!! Every check in desk had a small orderly queue, except The Ryanair desks which were in total chaos. Considering you have to check-in online and print your own boarding cards (£40 fee each if you forget), what is the hold up?? There were hundreds of people queuing for various Ryanair flights and only 2 members of staff on the desks. One then disappeared so it took us one hour just to check in!! we made the flight just in time after queuing at security for ages, no seats are reserved you just have to sit where you can, difficult when you have kids. The plane was filthy and my seat was covered I grease and chocolate. Return flight was a similar story, check-in was even longer, baggage restrictions for hand luggage are pathetic and staff were really rude on the flight. Ryanair just confuse the public with their so called low cost flights, which don't work out any cheaper when charges are added at the end and you get a awful flying experience for the privilege.

Ryanair Customer review

2011-11-23T14:12:00.000Z

I travelled with my my family of 6 to Calella. The flight was great and so were the cabin crew but I was very disappointed with the way we were treated on boarding, I paid for priority boarding only to find people who had not on the plane before us. The way it was handled was a disgrace, I paid £48 thinking I was going to get leg room seats which did not happen as passengers behind us were just allowed to run past us.

Ryanair Customer review

2011-11-23T14:11:00.002Z

We have just returned from the UK to Corfu. The flight and onboard service was good but the treatment we received whilst at the departure gate was shocking and totally unacceptable. I was travelling with my husband and 3 year old son, boarding at 5.30am. We specifically paid for priority boarding prior to arriving so that we could be sure that we would all sit together during the flight. As we proceeded to board, the air hostess stopped us and asked us to check that one of our cabin bags was the correct size for boarding. She gave no help or assistance, she exhibited no compassion or appreciation that it was a stressful and difficult situation.

Ryanair Customer review

2011-11-23T14:11:00.001Z

Dublin to Mogan (Gran Canaria). 2 weeks before I was due to fly, I received an email to notify me our flight would be leaving at 6.30am instead of 2pm. If there had been some unforeseeable difficulties I could understand, but moving over to their winter schedule is foreseeable. My other issue with this flight was that the cabin crew were continuously selling. I timed them at one point and they were making announcements about items on sale every 10-15 mins, I felt harassed and could not relax with continuous interruptions. I felt mistreated by them changing our flight time by 8 hours due to winter scheduling and overselling products onboard.

Ryanair Customer Review

2011-11-23T14:10:00.002Z

The flight from Liverpool to Lanzarote was terrible from start to finish. The crew basically squeezed us into the plane, we ended up being separated, the seats were uncomfortable but the worst thing was, the constant selling by the crew, every few minuets peddling something, be it food / drink or duty free. It was exactly the same on the return journey, only a different set of ‘sales people’. My first experience with them will be my last.

Ryanair Customer review

2011-11-23T14:10:00.001Z

Whilst Ryanair is supposed to be a no frills airline, their service is shocking. On a flight to UK from Morocco and thought we might get a sandwich. They ran out of food half way down the plane. Normally, I would let it go but this isn't the first time. When you are cramped in for several hours, care should be taken to ensure food and drink are available surely? Other cheap airlines do.

Ryanair Customer Review

2011-11-23T14:07:00.001Z

Birmingham to Malta return, our flights spoilt our holiday worrying about the return journey and we were disappointed. Aircraft was filthy, cramped in seats with little or no legroom, dreary yellow interior, staff only interested in selling lottery tickets, calendars and high cost food and drinks. Can somebody explain how after we had checked the weight of out suitcases at the airport before checking in, both our cases were under 15 kilos, but on the Ryanair scales one was 15.5 kilos and the other 16.5 kilos! As I said never again.

Vueling Airlines Customer Reviews

2011-09-26T14:32:00.003+01:00

Rome to Paris flight delayed for over 2 hours. And for at least 15 minutes the flight was removed (disappeared) from the departures board. No staff in airport to answer questions. Staff showed up after 2 hours, at a different gate and they were the most incompetent, least helpful of any I've ever encountered. They should be trained. Vueling makes EasyJet look like Singapore Airlines.

Vueling Airlines Customer Reviews

2011-09-26T14:32:00.002+01:00

Vueling Airlines Customer Reviews

2011-09-26T14:32:00.001+01:00

Barcelona to Madrid, the flight was supposed to leave at 2045, and was delayed with no clear reason, and nobody gave all passangers a clear answer of what was happening. Finally the flight took off but at 0200 the next morning, and the only reason they gave was 'this is a low cost airline, what else can you expect'. The price was lower than other airlines but wasn't cheap.

Vueling Airlines Customer Reviews

2011-09-26T14:32:00.000+01:00

LHR-La Coruna on 7 Sept 2010. Flight delayed because of french air traffic control strike - fair enough the airline cannot control this, but boarded onto the plane an hour late, the doors were then closed and we sat on board for over four hours before the plane actually departed. During this time and the flight - no drinks / food service was offered to passengers as they had apparently run out as the inbound flight had eaten / drunk all the provisions. Just to make the experience complete, we were then diverted to Santiago as Coruna airport had closed for the night and then had to get the coach back to La Coruna. What should be a 1.5 hour trip from LHR - turned out to be an epic nine hours.

Vueling Airlines Customer Reviews

2011-09-26T14:31:00.002+01:00

Tel Aviv to Barcelona. We had a 16 hour delay because the plane broke down on it's way to us, and no other aircraft was put in. We should have landed in Barcelona early in the morning but landed after midnight. My son flew 5 days later and had 4 hours delay. Furthermore, his flight was filled with people from a previous flight (2 days before) which was cancelled altogether without them even notifying the passengers.

Vueling Airlines Customer Reviews

2011-09-26T14:31:00.001+01:00

When the going gets tough, Vueling doesnt want to know. Flight was cancelled due to French Air traffic control strike - not the airlines fault. The total disinterest and rudeness of the check in staff when trying to get help is not. Was brushed off to call various numbers, all in Spain and all busy and all timed out. In the end no choice but to leave airport not knowing what was going on. A total lack of information, unwillingness to try and give any advice shows that as cheap airlines go, this one has scraped the bottom when it comes to customer care.

Vueling Airlines Customer Reviews

2011-09-26T14:31:00.000+01:00

If only I had read these comments before! I'm writing this comment from TLV waiting for my flight to Barcelona which should have departed at 0400 - it is 1040 and the board shows that the current time for departure is 1230 (hopefully). The official cause is a technical problem - week after another? Take my advice, go to another air line company!

Vueling Airlines Customer Reviews

2011-09-26T14:30:00.003+01:00

They overbooked the flight by more than 30 passengers (Bilbao-Barcelona). No complaint on the quality of seats and service. However, I don't think it is a reliable airline if you want to be sure that you're flying the day you want. In my case, they cancelled a previous flight without notice and respositioned all passengers in our flight, leaving 30 of us at home.

Vueling Airlines Customer Reviews

2011-09-26T14:30:00.002+01:00

Brussels-Valencia. Fares below the other company but all the options that you choose have to be paid extra : if you choose your seat, if you pay by credit card, if you have luggage etc etc. It doesn't look cheap anymore. Moreover, I had to add a luggage to my reservation and this cannot be done online. I had to call the customer service - which charge you around 0.5 cents/min - and waited about 5 minutes without being helped. I used to be a fan of Vueling but not anymore.

Vueling Airlines Customer Reviews

2011-09-26T14:30:00.000+01:00

Our ticket, which was bought 2 months in advance, was changed to another date. Nobody cares that this ticket is a part of big trip from Barcelona to Prague and then to Bern. Nobody cares that extra two days that we are forced to stay in Barcelona will bring additional expenses which we might not afford. We've sent 4 letters and called to the Customer Center but result was the same - we can refund your ticket or change. But they can't provide us services that we paid for. Once again - trip was planned 2 months ago and tickets were bought also 2 months ago. Now, 2 weeks before our flight, they change it and don't solve the problem just repeating the same phrase "refund or change".

Vueling Airlines Customer Reviews

2011-09-26T14:29:00.000+01:00

What legroom. Should be illegal to have such cramped conditions. What made it worse was that it was booked via Iberia via BA and couldn't access the online check in to upgrade to seats with extra legroom. Rubbish travel and support from all airlines involved.

Vueling Airlines Customer Reviews

2011-09-26T14:28:00.002+01:00

I have flown Vueling on several occasions for business from LHR-BIO and couldn't fault anything. On my last flight from BIO-PMI, I was amazed to see two civilians being invited into the cockpit for take off during the taxiing. They returned to the cabin once we were airborne but were invited back on the descent into Palma for the landing. I emailed Vueling asking about this but got a non sensical answer. Less impressive was the lack of response from the Spanish authorities asking them what they thought of it.

Vueling Airlines Customer Reviews

2011-09-26T14:28:00.001+01:00

I recently booked to fly with Vueling from Palma, Mallorca to Athens. I was emailed about a fortnight before the flight with an email telling me there was a change of schedule - I glanced at this, assumed it was just a slight time change, and carried on. When I arrived at the airport it turned out that it wasn't a "change of schedule" - they had cancelled the flight and booked us on to one the following day - much too late for me to make my friend's wedding. I was so upset and angry - surely the very least they should have done was to email with capital letters in bold type saying that our flight had been cancelled and offering to put us on another flight? Absolutely appalling customer service and communication.

Vueling Airlines Customer Reviews

2011-09-26T14:26:00.003+01:00

My wife (Bosnian biometric passport) and I (US passport) were not issued boarding passes on or scheduled flight from Madrid to Paris CDG. Check-in staff at Barajas Airport wrongly stated my wife needed a visa to enter Spain or France. We informed the supervisor he was wrong and he checked with his superiors who said we could not be issued boarding passes. We missed our flight, but the police determined we were indeed authorized to fly. The check-in supervisor never acknowledged his error or apologized. At Barcelona, the check-in girl saw immediately that we were right, Madrid staff never bothered to read past the first line of text on the screen. A few poor members of staff and a lack of customer skills destroys what would otherwise be a great airline bargain.

Vueling Airlines Customer Reviews

2011-09-26T14:25:00.001+01:00

BCN-DME. This night flight was 1.5 hrs late, the crew didn't even apologize for the delay. My extra-paid XL seat by emergency exit was uncomfortable - one of the armrests was missing due to security requirements, but there wasn't even a pillow onboard to use instead, back recline was close to nothing. Paid snacks and drinks. When passengers were leaving the plane the crew stood with their backs to them, chatting between each other, didn't care to say goodbye.

bmibaby Customer Reviews

2011-06-27T15:20:00.000+01:00

I was going to book BMI baby to Geneva, but after stealth charges for luggage and a seat allocation, the tickets went from a great £30 to over £210. They are a complete disgrace so I booked on BA instead.

bmibaby Customer Reviews

2011-06-27T15:19:00.002+01:00

Very high add on charges. Prebooked seats, charge paid and issued correct boarding passes but was told at gate that there had been a seat change and my prebooked seats had been allocated to another group. I asked why, answer was I don't know but if you don't board on the new seats you don't fly. Reason for prebooking seats was to obtain extra leg room which is charged additionally so a double whammy. Written claims for refund (ongoing from october) unanswered as is an email to MD. Welcome to rip off Bmibaby. Flight was EMA to Jersey end September. Also paid express security clearance charges at EMA that were a waste of money. Told to get on the shortest queue.

bmibaby Customer Reviews

2011-06-27T15:19:00.001+01:00

bmibaby Customer Reviews

2011-06-27T15:19:00.000+01:00

Belfast to East Midlands when due to malfunction of instrument for landing in fog flight was diverted to Manchester. Flight at 9.15am with 3 children ages 4,6 and 7. Kept on plane at Manchester until loaded onto new plane to arrive at East Midlands at 2.45pm. No offers of drink or food or even tap water. Previous malfunctioning plane was immediately loaded up with new passengers onto different route for potentially non foggy destination.

bmibaby Customer Reviews

2011-06-27T15:18:00.000+01:00

It is a fact that BmiBaby do not respond to customer complaints and their customer service is terrible. BmiBaby just don't care; like many it seems, my written complaint has gone unanswered. Like all the cheap airlines they do their best to maximise their profits and provide the absolute minimum service. Best advice for all who have no choice but to travel on BmiBaby is to make it plain you despise them, especially the hard-faced illiterate ground staff that BmiBaby specialise in employing. Never get agitated or swear. Have a good laugh when your cabin baggage fits their gauge. Do it all with a smile on your face; using a few long words usually confuses them. Brings back memories of when flying used to be quite a pleasurable experience.

bmibaby Customer Reviews

2011-06-27T15:17:00.002+01:00

Booked return flights for 4 from Edinburgh to Cardiff in June 2011. It appears that BMI have decided to withdraw from that route and cancelled the flights. They have yet to give me a full refund. The cheeky blighters have withheld the credit card booking fee. Money for nothing! Seems about right these days.

bmibaby Customer Reviews

2011-06-27T15:17:00.001+01:00

I use this airline frequently since I do business in the Netherlands and this is the only low cost airline that flies to AMS from BHX. Punctuality is mediocre. Catering is poor. Customer service is appalling. Eg. on 9 Dec my flight was cancelled en-route for "technical reasons". I was offered and accepted a refund. Two and a half months later, no refund has been received despite four calls to so-called "customer relations" on a premium rate number where the agents barely speak English. Absolutely dreadful, avoid if at all possible.

bmibaby Customer Reviews

2011-06-27T15:17:00.000+01:00

bmibaby charged for airport check in when their internet system was down so we had no other way of checking in. They promised to refund £26, which no matter how hard we try we have never got back.

bmibaby Customer Reviews

2011-06-27T15:16:00.001+01:00

Cardiff to Murcia. Have to use this carrier and route as nearest to our place in Spain. Usual unpleasant ground check-in staff, poorly trained and determined to make flying with BMIbaby as awkward as possible - why repeated dimension checks on the cabin baggage? Like most passengers, we try to ignore the cabin crew who seem only interested in flogging their over-priced food and duty-free (more expensive than UK high-street shops!) goods and boot-sale tat. Only thing worse about flying to Spain with BMIbaby is having to fly back with them.

bmibaby Customer Reviews

2011-06-27T15:16:00.000+01:00

Belfast City to Birmingham. The flight was due to leave at 0850. At 0840 we were ushered to the door for boarding. 1 hour later, we were still standing, waiting to board (in an area with virtually no seating, heating or toilets on that level). We were informed 30 minutes later they needed 14 passengers to volunteer to take a different flight. No incentive offered whatsoever and very loose, noncommittal assurances that a seat on the next available flight would be facilitated. Some lovely (perhaps naive) people volunteered. We finally started boarding at 1015. As the door of the plane was closing at around 1030 the pilot announced that there was "probably something we should have told you before boarding...we're flying to East Midlands on the way to Birmingham". We were told we would touch down and then drop passengers off (who were on our plane from a previous cancelled BMIBaby flight) and then proceed to Birmingham. A few minutes before touchdown, the cabin crew announced that we would no longer be flying to Birmingham, and we'd need to take a bus. 3 hours after our scheduled arrival time in Birmingham, we finally arrived. The staff were nonchalant, unprofessional, and completely unsympathetic. The majority of passengers on the plane were stunned into submission to whatever BMIBaby dumped on us. I've had bad experiences with the carrier before, and have taken the time to hand write a letter to complain (the only medium possible) and had no response. I just can't believe an airline in the UK can get away with this type of service.

bmibaby Customer Reviews

2011-06-27T15:15:00.001+01:00

What a crazy idea that you cannot check until 16 days before flying, I am flying out with one airline and back with bmibaby 3 weeks later why can I not have my boarding pass, other airlines have much earlier check in times. I will have to find an internet source while on holiday just to save paying more money to this airline. You will not find me using this airline again in a hurry.

bmibaby Customer Reviews

2011-06-27T15:15:00.000+01:00

East Midland to Venice. Checked in online but needed to pay 18 euros per person in Venice, as no return boarding card, and could not get one from the web address. Not clear and the airport adds 5 euros commission to do the transaction. Sending my BMI credit card with the free 20000 airmiles back as you can never use them.

bmibaby Customer Reviews

2011-06-27T15:14:00.001+01:00

Tired tatty planes, unhelpful staff, hand baggage "sizing" crate that's possibly even smaller than Ryanair. Couldn't print my boarding pass in Spain so was forced to pay 13 euros, even though the girl on check in had already printed them out and handed over. I can't work out what is more offensive, the fact he thought I may have been stupid enough for a split second to actually believe that or how an airline can basically make it impossible to print your boarding pass for the return journey before you fly, leaving you to hunt out an internet cafe with a printer.

bmibaby Customer Reviews

2011-06-27T15:13:00.001+01:00

Every time I book online, get to the end and a screen comes up asking if I want a call back. The booking is then taken over the phone by someone in India and the whole process takes 20 mins as opposed to 5 mins online. No point writing to Customer Relations at head office they do not know the meaning of the word.

Ryanair Customer Reviews

2011-04-07T09:27:00.001+01:00

Just made a booking online which seemed to be processed and I was given a Reservation number. I was then phoned next day by my bank to say a security check had come up so payment had been declined. Unbelievably Ryanair do not tell you that there has been a payment problem, nor do they keep your reservation - they only email if it does go through. I phoned customer service thinking I could just put the payment through but no I have to go back to the beginning and start again and now discover the seats are no longer available at that price but are much more expensive. I spoke to a manager who offered no apology, sympathy or understanding that this might not be the greatest customer service. She thought Ryanair provides great customer service and could see absolutely no problem. Even if a customer is wrong you'd think someone trained is customer service would at least make sympathetic noises but not at all. And she was a manager.

Ryanair Customer Reviews

2011-04-07T09:27:00.000+01:00

After submitting my comments on Ryanair on 17 Aug 2010, I have been avidly following passenger reviews of subsequent flights, and recalling my dreadful experience with Ryanair, my advice to potential fliers of this disastrous institution would be to choose another carrier! Sure the fares might be lower with Ryanair, but so also is the service, or should I say lack of service, and I will never choose to fly with them again!

Ryanair Customer Reviews

2011-04-07T09:26:00.000+01:00

Recently booked a flight with Ryanair and due to my own fault I booked the wrong month. So after making my booking was complete I decided to contact the customer service desk to change the flight and was advised on the new flight price and how much i would be charged administration fee. I was very happy that I had all the changes made and only at an admin fee of £10. So the following day went to print out my flight details to see that the price I had been quoted by customer service of £58.84 for my ticket wasn't correct. In total I had been charged £81.84. Once again rang customer service waited 15 mins to have my call answered by someone very rude, no manners, could not speak English and didn't answer my question at all.

Ryanair Customer Reviews

2011-04-07T09:24:00.000+01:00

On my 6th visit to Krakow I used Ryanair for the first time over EasyJet. I made the reservation for 4 people. Not being a ticketless airline I made the mistake of not checking in in advance. I thought it was a bit harsh to be charged £160 to check-in at the airport for one reservation. I now understand why Ryanair "Customer Services" are the only operator with plastic security glass around their booth.

Ryanair Customer Reviews

2011-04-07T09:23:00.001+01:00

I bought a ticket from Dusseldorf, but Ryanair flights from an airport called Weeze, an hour driving from Dusseldorf, and still sells it online as Dusseldorf (although it's closer to Cologne/Bonn). After paying for a $100 taxi to get to Weeze from Dusseldorf airport, and arriving 45min before the flight left, I was told check-in was closed. Ryanair demands the passenger prints the check-in at home, four hours before plane departure, otherwise you miss your flight. And clearly all of this is explained in the 10 page conditions I was supposed to read before buying my ticket, so it is my fault - what a scam.

Ryanair Customer Reviews

2011-04-07T09:23:00.000+01:00

We didn't even get to fly Ryanair as they cancelled our flights twice! In the end it was too risky to re-book with them, and we cut our losses, (didn't recover our money from connecting flights) and decided to book completely new flights. We are coming from Australia and have a very short amount of time in which we want to see Europe, so its very disappointing and stressful to open your email and find that they have changed your flights again! We have tours to go on and have been forced to spend a lot more to make our tours. Pervious experience with Ryanair was not good either - they were delayed 3 hours. I know they are cheap but I'll never fly them again.

Ryanair Customer Reviews

2011-04-07T09:22:00.000+01:00

I am relieved I can fly with another airline. On the way home they levied a baggage charge of 35 euros for a small case despite the fact that I flew out with the same tiny case as hold baggage. And while the pandemonium over this raged many other people got onto the aircraft with larger cases than mine! Rude unprofessional staff. I will never fly with them again.

Ryanair Customer Reviews

2011-04-07T09:21:00.001+01:00

Flew to Alicante and back a few weeks ago with this lot. Shocking treatment, shoddy, rude staff. My wife was forced to 'shoehorn' her handbag onto her cabin bag, only to be able to take it out again once through the boarding gate and carry it on board unchallenged.T here are loads more things I could bang on about, but my advice is fly with Ryanair once - ,because it makes you realise how good EasyJet really are.

Ryanair Customer Reviews

2011-04-07T09:21:00.000+01:00

I flew to Lanzarote and back with RyanAir. I read everything carefully, met all the conditions, and still found the flight was only marginally cheaper than my usual airline. But the aggressive ethos of the airline, the way we were treated as money pots, the hard seats, the stampede to the plane to get seats together - by the time we were actually on the plane for the outward journey we had already decided never to fly Ryanair again. On the flight back numerous passengers, including me, were stopped and made to put our hand baggage into the size checking rack. I had to remove my spectacle case from a pocket on the side of my hand luggage to pass yet other passengers were allowed through carrying multiple shopping bags in addition to their one allowed item. We have just booked Christmas in Lanzarote - guess who we are not flying with.

Ryanair Customer Reviews

2011-04-07T09:20:00.000+01:00

Faro to Bristol. I had been staying in an out of the way hamlet with no phone or internet for 6 weeks. After standing in a queue at check in for an hour I was told that I would have to pay an extra 80 euros for my wife and I as I had not printed my boarding cards. I could not have printed them before I left UK as you can only do it up to 15 days before the flight. I had no alternative but to pay and join the rest of the herd onto the plane. I would rather walk than fly with Ryanair again.

Ryanair Customer Reviews

2011-04-07T09:19:00.001+01:00

We know that they are not cheap, once you add on all the "add-ons", but the worst thing for me is that their staff are so rude! I managed to check in at Stansted recently for a trip to Lanzarote and the person on the desk managed the whole procedure without uttering a single word to me, despite my cheery "Good Morning", and did not make eye contact once. Don't they ask you if you've packed your own bags any more? She also kept yawning the whole time and threw my passport back at me! I agree with your previous reviewer - once you fly with Ryanair, you realise how good all the others are.

Ryanair Customer Reviews

2011-04-07T09:19:00.000+01:00

I've flown probably 30 times with Ryanair over the past 10 years. They were cheap to start with, before they started trying to charge for every conceivable extra. If they want to charge extra for checking in at the airport, hold luggage, booking with any sort of card etc etc, that's fine; but they should make it absolutely clear at the outset. Which they don't! I now find that British Airways are often cheaper when you take into account all the extras that Ryanair charge for. Their planes seem to be in good condition and well looked after but the overriding reason that I will never fly with Ryanair again is the total disregard for customer - attitude filters down through the workforce and can be infuriating if you have any sort of problem with your booking or flight. Simply, the staff just don't care. Well neither do I now.

Ryanair Customer Reviews

2011-04-07T09:17:00.000+01:00

Just returned from trip Bournemouth to Alicante and back to Bournemouth. I accompanied my 85 year old mother who was "targeted" on the return trip from Alicante to Bournemouth to be recalled to the baggage sizing area by an over zealous, rude and a person obviously on a cut of how many people he could give a 35 Euro excess baggage charge to. He said the bag didn't fit into his baggage sizer. I turned the bag upside down and fitted it in. Job solved - no such luck - he then got out a tape measure and measured the bag saying that it was 4 inches too big in one part of the measurement that they use. I told him that on the bottom part of his baggage sizer it said "If it fits in this you are okay". By this time my 85 year old mother was saying she didn't want to fly again with all this fuss. I shall be complaining to the airline as I see in their on board magazine that they say that only 1 in a 1000 passengers complain. I shall do all I can never to fly with this cowboy outfit again.

Ryanair Customer Reviews

2011-04-07T09:16:00.000+01:00

It can be cheaper, but once all costs are compared (transport costs to and from 'minor' airports at often inconvenient times, card fees, luggage, frequency of flights and other charged for extras) it rarely is the cheaper option (which is why they tend to fly to places where direct comparison isn't always easy). Add to this, a love for queues and herding people like cattle, noisy cabins, rude staff, cramped legroom, ridiculous on-board prices, a near loathing of customers and it has very little to recommend it. On my last (and I mean last) flight with Ryanair to Pau, I experienced all of the above and decided that enough was enough. I will never fly with them again. I felt sorry for the staff at Pau airport who plainly hated the fact that Ryanair's treatment of customers forced them to act in a way which was totally alien to them. Don't put up with it because it's cheap - it probably isn't, in the long run. It's just awful. And life's just too short.

Ryanair Customer Reviews

2011-04-07T09:15:00.000+01:00

What's this delay/cancel levy charge of £2.00 they are charging now? Not only have they put their administration costs up from £10.00 to £12.00 they are charging this now!! Going to have a look at EasyJet/Jet.2 : Ryanair is getting ridiculous.

flyBe Customer Reviews

2011-03-15T12:19:00.000Z

Southampton to Jersey. My wife is 7 months pregnant and we obtained letter from NHS costing £16 to say she was fit to fly. Flybe did not even ask for this. They were more interested in charging us £72 to check in our hand baggage which they claimed was too large, despite the cases being used throughout the world on many small aeroplanes. They weighed less than 10kg each. Staff were unhelpful and caused distress to my heavily pregnant wife by deliberately making us wait for a supervisor for a second opinion almost making us to miss our flight. In the end we had to pay up otherwise the flight would have left without us. Will drive to Gatwick next time and use BA. Cost differential is negligible for us.

flyBe Customer Reviews

2011-03-15T12:18:00.002Z

I agree with subsequent posts to my own below. In our case we were booked from Edinburgh to Southampton by Celebrity Cruises. Being a cruise you inevitably have a fair amount of luggage. Celebrity apparently made a block booking which means that you cannot purchase additional luggage or book your seats. When checking in at Edinburgh Flybe have to abide by industry standards for carry on luggage but then appear to exploit you on the return trip because they have a monopoly at Southampton. However we did notice that other people were being allowed through with exactly the same cases that we had to check in. It appears that a number of factors are affecting your treatment by them adding to the unfairness of the treartment. Bottom line is that I will simply never use them again on this route and will insist on being booked on alternative carriers via other airports.

flyBe Customer Reviews

2011-03-15T12:18:00.001Z

DUB-SOU not impressed! Flight from DUB delayed due to operational reasons, but even the ground staff at Dublin didn't know it was delayed we had to tell them the screens had changed! Waited and waited and waited no news, staff at the gate left and no information given. After travelling for over 36 hours from Canada all I wanted was to get home, aircraft eventually arrived and told boarding would start in 10mins - 35mins later we where still sat there. Arrival at SOU there was no one from Servisair to meet us so they held us on the aircraft for 20mins in 30degree heat, bags took ages to come through.

flyBe Customer Reviews

2011-03-15T12:18:00.000Z

This airline is a total disgrace - the dimensions of their permitted onboard bagage is less than other airlines including BA, Easyjet and Ryanair. Flybe dimensions are 50x35x23 cm whereas the other ailines permit 56x45x25 cm which is 2.5" less in length - resulting in huge additional costs because the onboard bag would have to be checked in and at the airport the phenomenal charge is £28 per bag plus approx £13.50 per kilo! On trip satisfaction the lowest score of 0 is not low enough - personally I would give them a huge minus score! Furthermore on the Isle of Man, Flybe are the only airline serving the Island to the major UK airports - in future I am considering taking my car across and driving to the UK airport for any personal or business related onward travel.

flyBe Customer Reviews

2011-03-15T12:17:00.000Z

Manchester to La Rochelle. Flight 20 mins late departing, then 30 minutes into flight had to return to Manchester as plane developed a technical fault. In Manchester given refreshment voucher for £3.50 - despite FlyBe offering their onboard meal deal for £6.00! Replacement plane found and we got away about 2pm (original flight departure 10.10am). Return journey even worse - flight delayed 2 hours due to plane developing technical fault earlier in day and replacement having to be brought in. This is not an airline I will use again nor would I recommend it to anyone.

flyBe Customer Reviews

2011-03-15T12:16:00.000Z

Manchester to Glasgow departing 0830 delayed to 1125, staff very unhelpful, desk staff saying I could not leave departure lounge as I had checked in. Left through arrivals hall & up to the Flybe desk again - not much joy there either. Hired car and was home 1230, Word of advice, take the train to Glasgow only 3 hours, or take a 1 way car hire. Refund - I suppose that will be another saga.

flyBe Customer Reviews

2011-03-15T12:15:00.002Z

Booked flights for my parents, Rennes to Manchester (should have been direct flight of 1.5 hours). After an hour or so delay, Flybe took them to Southampton, then to Birmingham, and finally to Manchester - by bus. Laughably incompetent, even by Flybe's standards!

flyBe Customer Reviews

2011-03-15T12:15:00.001Z

I'd like to comment on my flight to Edinburgh, but cannot. I tried to book a return flight, the cost just escalated. Original advert for £25 gained momentum until it arrived at £106. Six of us were due to take this flight from Manston - but not now. flybe claims to be transparent in their pricing - don't think so. Their exec was on local news this week saying they couldn't fill the seats - now I know why.

flyBe Customer Reviews

2011-03-15T12:15:00.000Z

Further to Chris Owen's comment, flyBeare truly ripping people off with their 'taxes and charges'. Manston to Glasgow extra charges on a £66.72 return fare pushes the total (excluding luggage, credit card tax etc to £157.96. A whopping £91.24 charges/taxes where BA from Heathrow (an expensive airport for charges I suspect) charge £72.60 return for taxes. No wonder flyBe cannot fill their planes, if they treat their potential clients like fools!

flyBe Customer Reviews

2011-03-15T12:13:00.000Z

Booked a flight to fly from Birmingham to Glasgow. Everything ran smoothly until an hour before our flight, then the mayhem started. It came up on the screen that it was delayed for an hour - then another hour and a half. The excuse was that the flight before ours had to be given our plane as theirs broke down - is their money better than ours?? We were booked on a return flight - again all was well until we sat on the plane with engines running only to be told to all get off as a fault had arisen (plane was half full). After an hour the flight was cancelled, another hour and a half later we were on another larger plane which was full. Never again will I fly this bunch!

flyBe Customer Reviews

2011-03-15T12:12:00.000Z

Southampton to Bergerac. All started well. Half way down runway, take-off aborted. Back to terminal to have technical fault dealt with. 2.5 hours later we take off having sat on the original plane throughout, before being transfered to another. They bang on about the efficiency of their planes but apart from the leg room, they're rubbish. Getting even Flybe's size hand luggage bag into the overhead lockers is a nightmare. Will someone please start a blog where we can all report technical faults on their planes. Suspect it would make interesting reading.

flyBe Customer Reviews

2011-03-15T12:11:00.002Z

I am not at all surprised to see various entries on this site about FlyBe cancelling flights at short notice. Either it has the least reliable fleet of any UK airline (in which case is there a safety issue?) or there is a deliberate policy of cancelling near-empty flights. I strongly suspect the latter and having suffered several times in this way, vowed never to fly with them again.

flyBe Customer Reviews

2011-03-15T12:11:00.001Z

After flybe cancelled a reservation and offered a totally unacceptable alternative I tried to phone them. After a warning of a 15 minute wait paying at 10p per minute it was 30 minutes before an automated service told me the office was closed and disconnected the call. This morning I tried to alter my flight on line it wouldn't allow me to access the booking and the customer service desk telephone number I was told to phone wasn't available. On another number I again am warned of a 15 minute wait and after 20 minutes Im still holding at 10p a minute. flyBe have my £460.00 fee and have cancelled my outbound flight to Germany - get a grip of your customer services.

flyBe Customer Reviews

2011-03-15T12:11:00.000Z

Another late, late cancellation of a not very full flight with no explanation. 1855 Paris to Cardiff and then Edinburgh was cancelled on 7th October. We were then put on a flight to Southampton, which was also delayed by two hours so didn't leave until 2245. Those destined for Cardiff were unceremoniously dumped on a coach which arrived at Cardiff Airport at about 0400. A fair few hours after the 1920 scheduled! Pathetic airline, pathetic customer services. Does anyone have a number for customer complaints?

flyBe Customer Reviews

2011-03-15T12:10:00.001Z

Southampton to Edinburgh return. I am a longtime Flybe regular and have generally had no problems with flights. But following my most recent experience with the booking system I shall not be flying them again. As other reviewers have commented it's blatantly designed to hoodwink customers into paying for extras they neither need nor want, while hiding the true cost until as late as possible in the booking process. The new 'debit card charge' was the last straw for me. An extra £18 for a return for 2 people - when there is no relevant alternative - is disgraceful. What galls me the most is that they know what we want - to see an honest, relevant fare displayed upfront, with clear options for extras - but refuse to do anything about it. I don't see how thousands of infuriated customers can be good for business. Beware Flybe. For a low-cost airline you're not especially cheap, and you make an appalling first impression.

flyBe Customer Reviews

2011-03-15T12:10:00.000Z

I was scheduled for a afternoon Edinburgh to Norwich flight on Mon 29 Nov. Due to adverse weather conditions the flight was cancelled. However this was done just minutes after we had checked in and gone through security. There was then a long wait in a queue to rebook the flight for the following morning. Flybe did not organise or pay for hotel fee for the night. The next morning (Tue) we checked in at 5.30 am for morning flight again just after going through security the flight was cancelled due to adverse weather. Queued again to rebook flight for that evening and stayed all day at airport. Checked in and went through security third time. Felt more confident as other flights from other airlines departing. However no flybe flights departed or arrived that afternoon. Again at 1800 hours all flybe flights cancelled due to weather. I was Informed flybe aircraft cannot cope with bad weather, Steps were unsafe, aircraft pan was not cleared. Again had to pay for another night hotel fee upfront. Next morning went home via train at extra cost. No flybe flights went from Edinburgh that day or Thurs but passengers still being checked in - what misery and incompetence. There was lack of communication and honesty throughout.

flyBe Customer Reviews

2011-03-15T12:09:00.001Z

Cardiff to Stornaway. The flight was delayed due to bad weather for 10 hours in Cardiff. Not Flybe's fault. Boarded eventually only to get down to the end of the runway and one of the engines breaks down. Back to the terminal and 45 minutes later the flight is cancelled. Rebooking was not an option, meeting missed. Asked about a refund at the Flybe desk and informed that none are given at this desk you will have to contact the company. I have phoned and never get through or am held in a queue and pay a ridiculous amount for holding and still dont get through. I have sent numerous emails still no joy. Never again!

flyBe Customer Reviews

2011-03-15T12:09:00.000Z

Chaos at Gatwick on 19 Dec due to weather. Passengers for early morning flights to Chambery, Salzberg told to wait all day with no information. No flybe representative at airport all day. At 9pm, Flybe reps turn up, announce flights are delayed and tell everyone to come back tomorrow fro 8am. They hand out vouchers for use that evening only in Gatwick only, and leave it to the passengers to find accommodation - making absolutely no attempt to help. Next day, back at airport, is complete chaos. This time there is one Flybe rep, but he knows nothing and is unable to work the computer system to find out anything. The whole exercise appears to be driven by penalty fees for charter flights, avoidance of paying an support for stranded passengers and completely untrained, incompetent staff. Monarch airlines were providing information, vouchers and assistance with staff on hand to deal with passengers - they were taking responsibility. Eventually it turns out that Chambery was shut, no flights were ever going to leave.

flyBe Customer Reviews

2011-03-15T12:08:00.002Z

I had one flight from Southampton cancelled by them in November at the start of the snowy weather -there was no snow at Southampton, the airport was open to all other flights and Leeds was also open and fully functioning. It was a Sunday night and I had to go back to Portsmouth and try again the next day. Then last Sunday my daughter and grand daughter had their flight cancelled on a Sunday evening - again both airports functioning. They were transferred to a Manchester flight and then that was cancelled as the plane had problems at Birmingham. They are not reliable, their efficiency is nil and they obviously have major logistical problems operating their schedules. If you cannot find another airline, go by train or just drive!

flyBe Customer Reviews

2011-03-15T12:08:00.001Z

Tried to fly Gatwick-Aberdeen at the start of December, they cancelled flight and left us stranded, and refused to help with hotels. Stranded at 11pm at night, I spent my night lying on the terminal floor. There was no communication, with staff actively avoiding customers, some running away into offices and disappearing when asked questions. No co-ordination, utterly useless, never again. Flybe are now refusing to refund the costs incurred, although they originally promised they would.

flyBe Customer Reviews

2011-03-15T12:08:00.000Z

I've just tried to book flights with this airline and given up due to the exorbitant cost of the "additional extras" they keep trying to add - the flight was £10 per sector, then they add £29 per sector taxes and charges, then £12.99 per sector for a standard bag, a fiver for insurance, .£6 each way to select a seat and then to top it all off its £9 transaction fee and £1 credit card supplement. So £20 soon turns into £1300 - you can deselect everything but they push and push you to select the additional "services" and the £9 transaction fee is mandatory - but you don't get hit with it until you actually make payment. Walk away seems the best option.

flyBe Customer Reviews

2011-03-15T12:07:00.001Z

Caught in the chaos on the 19th December. When we arrived no planning appeared to have been given to the situation and no extra staff were there to help cope. The flight was not cancelled, rather moved back, eventually departing 24 hours late. Whilst undoubtedly down to the weather conditions the complete failure of flybe to provide any sort of customer service was astonishing. We only found out about the flight being moved from its delayed departure time of 1745 to 0800 the next day because we asked at airport information. No flybe staff were available. No details of their policy relating to refreshments, calls and accommodation was made available to us. When we went to collect our bags we were told they had been there for 2 hours whilst we suffered in departures. When we asked about what to do overnight we were basically told it was our problem - we got nothing. We later found out that accommodation was given to 90% of the passengers on our flight but not to us. We were shown no duty of care whatsoever and told ‘to sleep in the terminal’. Awful.

flyBe Customer Reviews

2011-03-15T12:07:00.000Z

Southampton to Guernsey and back scheduled for Dec 2nd - cancelled because of snow. Only told on arrival at a closed airport! Applied for refund of both outward and return flights on Flybe website same day. Automated reply says I could be waiting "up to 28 days" for this - now 41 days and I am still waiting for any response. Once they have your money it seems that they don't give a toss for service. I resent funding their debt for them!

flyBe Customer Reviews

2011-03-15T12:06:00.002Z

Although because of the weather, on a two leg journey from Birmingham to Guernsey via Jersey we were literally abandoned in Jersey for 24 hours. The charter dictates that when delayed over 2 hours refreshments should be provided and over 5 hours overnight accommodation and transport should be provided. We were told that as we were transit passengers we should have returned to our UK airport of origin, not only was this not the case, Why would we want to go back? Flybe staff were hard to find and made no attempt to update us, they will not refund and will not cover accommodation costs, all this for a single journey that cost £200 each one way!

flyBe Customer Reviews

2011-03-15T12:06:00.001Z

I fly Flybe every week and they are plain diabolical in all ways. Every opportunity is used to chisel money and more from you and short change you. Fares are not transparent and if something goes wrong watch out. They do not abide by the EU charter 261/2004 or the Data Protection and the Privacy and Electronic communications Regulations 2003. Unless you specifically opt out they will sell your email address for SPAM marketing which is illegal. Their call centre is a joke and you pay 10p per minute to wait and wait - another money making scam. The best bit is when you are refunded. They deduct the transaction fee and the credit card fee from the refund even for a cancelled flight ie. £10. If you complain they ignore you and do not have the courtesy to even acknowledge your complaint. Be warned they might appear cheap but they are not and they operate with some very dubious practises. If you fly in the Dash 8 Q400 avoid seats rows 6-10. The noise will deafen you and the vibration will shake your teeth out.

flyBe Customer Reviews

2011-03-15T12:06:00.000Z

Just tried to change the name on a ticket as my daughter's friend could not make the flight. Original cost £6 each way plus usual suspect charges, cost of return ticket £89. I was quoted to change the name £129, which is their standard administration fee plus a £9 debit card charge. How can they justify these charges to change a name on a computer screen?

flyBe Customer Reviews

2011-03-15T12:05:00.000Z

Normally fly Easyjet Newcastle/Bristol but needed Gatwick this week. Posted price for flight then add insurance, baggage, a seat, transaction charge and a debit card charge, then £39.00 for an advertised £27.50 change. All electronic and all my effort. This outfit is appalling.

flyBe Customer Reviews

2011-03-15T12:04:00.000Z

Frequent flyer with Flybe. Service is okay for a budget airplane but nothing more. I am a member of their loyalty scheme and booked a return european flight. Taxes and charges came to £142 for the free flight - a bit excessive but it is what it is. However, when I came to pay total was up to £162! It seems that taxes and charges do not cover all charges. £4.50 each person each way booking fee plus £2 cc charge. Very good free flight!

flyBe Customer Reviews

2011-03-15T12:03:00.000Z

Gatwick-Leeds-Gatwick and Leeds-Southampton-Leeds. 3 out of the 4 flights cancelled, both legs Gatwick-Leeds-Gatwick cancelled weeks in advance (ie. not due to weather) by which time rail tickets prices were expensive, Leeds-Southampton flight I found out was cancelled on the airport website 1.5 hours prior to departure, no notification on flybe.com when I went to check in online 1.5 hours prior to departure. Ended up (again) paying several hundred pounds for 2 last minute train tickets Leeds-Southampton-Leeds. All in all Flybe cost me several hundred pounds in last-minute rail tickets. I cancelled the Southampton - Leeds return portion of flight with a really unprofessional and rude staff member on flybe's helpline. So much for saving money with a 'budget' airline. I will not use this airline again.

flyBe Customer Reviews

2011-03-15T12:02:00.002Z

As a frequent flyer between Belfast City and Liverpool - I began using Flybe in October, when Ryanair pulled out of Belfast City! Since October I have had 4 flights with Flybe cancelled, 3 of which I was able to just rebook on to another flight, but the other it didn't suit and I had to claim a refund - to do this I had to cancel my return flight and was only refunded £11 for a flight which cost me £60. Been trying to get a response from their customer services Department since the middle of January - 4th March and still no response. I have now began using EasyJet from Belfast International airport instead of Flybe, and EasyJet are a lot better than Flybe! Customer service at Flybe is practically non existent!

Wizz Air Customer Reviews

2011-03-03T10:01:00.000Z

"Warsaw - Liverpool 4th October. Booked for a party of 10 people. Only found out that the flight had in fact been changed to a different day when i went online to book an extra passenger in July. Never received any official contact despite them having email and phone numbers. Phoned their expensive, and queue laden phone line, eventually got through to have the changed flight confirmed. Asked for a refund, firstly they tried to refund me 'credit' to use again. Then they eventually agreed to refund me. Few weeks later, no refund, phoned the hotline again to be told they couldn't refund me without my bank details (with international codes - didn't mention this in original call). Phoned my bank, then phoned them again. Assured a refund in a week. Nearly a month later (and getting close to the flight day) still no refund - phoned their hotline again to be told they needed more info. Money eventually recieved in full, but they made good money from me with their premium rate number. Wont try to fly again."

Wizz Air Customer Reviews

2011-03-03T10:00:00.001Z

"I just gave them a last chance for Christmas - but again they confirmed me how poor they can be. I booked my ticket and I paid for my luggage. I would mention that the tickets were bought in October 2009. When I arrived at the check in Dortmund airport they told me that my hand luggage has to be checked in as normal luggage and I have to pay extra 20 euro because from november 2009 they don't accept any hand luggage trollies. I received no prior notification of the change! We were lots of people in that situation. Next to this situation I would also add the fact that the cabin crew hired from Cluj proved to be extremely unprofessional by laughing while presenting the safety instruction, low level of english and unfriendly attitude."

Wizz Air Customer Reviews

2011-03-03T10:00:00.000Z

"Never again. We arrived at Katowice for our return flight to Liverpool to find the flight had been cancelled and it would be two days until the next one. No reason was given. The staff at the airport were unhelpful and we weren't even allowed a cup of coffee. Eventually, after a nine hour wait we got on board a plane to Doncaster which is 120 miles from Liverpool airport where our car was parked. We had to make our own travel arrangements from there at 9 o'clock at night. This was expensive - never again!"

Wizz Air Customer Reviews

2011-03-03T09:59:00.002Z

"As other low cost airlines closed routes London-Gdansk Wizz Air is really only option - a really bad option. Planes are very often late and customer service is useless. Ticket prices can be really tricky to work out due to many hidden charges- you may find out that BA or LOT is much cheaper option on many occasions. All charges are per passenger and per flight so can be very expensive for a family or group. There is even fee for bank transfer."

Wizz Air Customer Reviews

2011-03-03T09:59:00.001Z

"This airline offers value for money, provided you read the small print. However my experience on the two occasions I have flown with them are very disappointing. I first travelled with Wizz in the autumn with seven friends to go to Budapest from Luton. We got on the plane and were about to take off when the plane developed a fault. We were delayed for thirteen hours! A completely wasted week end. This weekend we arrived at Budapest on time but had a four hour delay on our return flight. Having read previous reviews I will not fly with this airline again."

Wizz Air Customer Reviews

2011-03-03T09:59:00.000Z

"Never use Wizz Air unless you really have to. If anything goes wrong, flight cancelled etc, good luck because you are on your own as they have the most unhelpful customer service I have ever known. Pay extra and fly with someone else, it'll save you a lot of trouble."

Wizz Air Customer Reviews

2011-03-03T09:58:00.002Z

"London - Kiev. First problem started a few weeks prior to travel, when the return flight was simply cancelled. No explanation offered. We had to buy (very expensive by then) BA tickets instead. Refund from Wizzair was promised but never given. Contact over an email is not possible. I called their premium phone line numbers at least 4 times to chase my refund - still no refund. Flight - delayed by 1.5 hours on the way out - people queuing up at the gate - no explanation offered. No drinks available on the flight."

Wizz Air Customer Reviews

2011-03-03T09:58:00.001Z

"Avoid Wizzair! A group of us had our outgoing flight cancelled. We made a claim for a refund for that flight. That was 6 weeks ago and there has been no response. I have called their phoneline (which is premium rate @ 95cent per minute) several times and no one has ever answered. Those calls have cost me around 40 euros already. Terrible company"

Wizz Air Customer Reviews

2011-03-03T09:58:00.000Z

"This airline is terrible! Timetable changes (moving flights to different days rather than times) after you've booked are unacceptable when people have already made non-refundable bookings for ground transportation and hotels, etc). Wizzair do this with appalling regularity, and with no regards for the effect on its customers."

Wizz Air Customer Reviews

2011-03-03T09:57:00.001Z

"Budapest to London with A320, almost 7 hrs delayed. They said due to weather conditions, but it wasn't true. We were told at the check-in desk that all Wizz planes were delayed that day, so they had to wait for each other, no staff etc. Anyway, we got some vouchers to buy some food in Ferihegy. On the plane the legroom between the seats is very tight, AC ran too cold. The crew was friendly and helpful."

Wizz Air Customer Reviews

2011-03-03T09:57:00.000Z

"Luton-Prague-Luton. Poor service, rude cabin crew, refused to collect rubbish. Flight Deck Crew spent more time in passenger compartment chatting up cabin staff than flight duties. Ripped seats, drunken football fans not dealt with at all. Priority boarding at Prague end ignored by ground staff. Toilets dirty."

Wizz Air Customer Reviews

2011-03-03T09:56:00.000Z

"We pre-booked a transfer through Wizz Air for when we flew Luton - Cluj. We waited an hour for our taxi and decided to phone to ask where it was only to be told that they had picked someone else up and no, they weren't going to send anyone out to get us, no they weren't going to refun the money and that in fact it was all our fault! We had to pay for another taxi to take us to our hotel which was half the cost we had already paid through Wizz Air. I tried to claim the money back from Wizz Air, I have written 2 emails and 6 weeks later I am still awaiting a response. Think twice before using!!"

Wizz Air Customer Reviews

2011-03-03T09:55:00.001Z

"My flight from London Luton to Zagreb had been cancelled twice : first time they had no fresh cabin crew and the second time because they did not have a plane for rebooked flights. There was no communication between airline and the airport staff until the very last moment of flight cancellations. If I have known after the first cancellation that the Wizz wasn't able to cope with cancellations backlog, I'd not have rebooked my flight with them, I'd used alternative routes. They have no consideration or care to their passengers and I have no wish to use them again or recommend them to anyone."

Wizz Air Customer Reviews

2011-03-03T09:55:00.000Z

"Information in English was almost totally impossible to find. The airline staff at the airport were mostly invisible and when present handled this totally unprofessionally. We were given a certificate by GTL Lot to prove the flight delay. I complained and received an email promising to deal with it. A month later nothing. A further email got a reply 'fill in our form' - I had! The staff are obviously incompetent and poorly trained."

Easyjet Reviews

2011-02-10T17:12:00.001Z

"easyjet are terrible,.the communication is awful and the compensation for our flight being deleyed 7 hours was £3 to spend in the airport!the flight was mostly deleyed due to weather conditions which is understandable but a further 2 hour deley was due to complete disorganisation, they actually said to us at one point we were waiting because they didnt know where the pilot was! Even though they are very cheap it is not worth saving the money!"

Easyjet Reviews

2011-02-10T17:10:00.003Z

"Poor service, they were late by 2 hours leaving from copenhagen to paris. Whilst returning from paris, thet cancelled the flight with 1 hour notice and the next flight was only after 4 days. The service was terrible communciation very poor and the ground staff did not seem to care. It is not worth it even if you get a free ticket considering the heartache and trouble you will have."

Easyjet Reviews

2011-02-10T17:10:00.001Z

"It was very unpleasant the first time sitting cramped in a hot stuffy plane for almost three hours, the flight was late by over an hour and the baggage took forever to come back to us in Faro. The cabin crew pretty much ignored us the whole time. The people in the hotel were incredibly rude too.
The flight back wasn't on time either, the baggage took forever to come back and was damaged, it was hot, stuffy and unpleasant again."

Easyjet Reviews

2011-02-10T17:09:00.001Z

"In two weeks I have gone from a massive fan of easyJet (I am an easyJet Plus customer) to someone that would rather walk the Malaga to Gatwick route then set foot on one of their planes. I find their planes good and crew helpful but their customer services is diabolical, no it's non-existent."