My wife (Bosnian biometric passport) and I (US passport) were not issued boarding passes on or scheduled flight from Madrid to Paris CDG. Check-in staff at Barajas Airport wrongly stated my wife needed a visa to enter Spain or France. We informed the supervisor he was wrong and he checked with his superiors who said we could not be issued boarding passes. We missed our flight, but the police determined we were indeed authorized to fly. The check-in supervisor never acknowledged his error or apologized. At Barcelona, the check-in girl saw immediately that we were right, Madrid staff never bothered to read past the first line of text on the screen. A few poor members of staff and a lack of customer skills destroys what would otherwise be a great airline bargain.
On World Clock and Atomic Clock
7 hours ago
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