bmibaby Customer Reviews

Very high add on charges. Prebooked seats, charge paid and issued correct boarding passes but was told at gate that there had been a seat change and my prebooked seats had been allocated to another group. I asked why, answer was I don't know but if you don't board on the new seats you don't fly. Reason for prebooking seats was to obtain extra leg room which is charged additionally so a double whammy. Written claims for refund (ongoing from october) unanswered as is an email to MD. Welcome to rip off Bmibaby. Flight was EMA to Jersey end September. Also paid express security clearance charges at EMA that were a waste of money. Told to get on the shortest queue.